COLUMBUS, Ohio (September 1, 2005) Cranel Inc. today announced that Versitec has achieved top ratings in its 2005 VERITAS Technical Services Partner Program (TSPP) business review. This ranks Versitec as one of the best within an elite group of eight VERITAS TSPP providers in North America, offering their customers the highest levels of technical support.
As a requirement of the TSPP program, VERITAS performs annual business reviews with Versitec. During these reviews, case closure records, training history and support renewals are reviewed for the previous twelve-month period to ensure that the highest levels of customer satisfaction are maintained. This year, Versitec received a 95% rating, placing them in the highest performance tier.
Versitec offers their support customers a one hour response time on a 24x7x365 basis. With Versitec, customers are not inconvenienced with follow-the-sun support coverage and experience quicker time to resolution by working with dedicated software support engineers on each incident reported. Under the TSPP program, Versitec is qualified to deliver Level One (caller entitlement) and Level Two (problem verification and resolution) technical telephone support. In addition, Versitec is authorized to escalate cases and provide customers with direct, priority access to VERITAS technical support engineers.
Since 1999, the Versitec software support team has developed in-depth experience and knowledge in supporting VERITAS software solutions. Versitec software support engineers maintain knowledge and expertise on VERITAS products they are supporting throughout the lifecycle of the products. This is achieved via Continuing TSPP Support Update courses, which are offered on authorized products that receive major upgrades or updates.
About Versitec
Versitec supports over 8,000 maintenance contracts yearly and offers 24x7 support to mission critical datacenter environments. Versitec thoroughly understand the interdependencies of the hardware and software that encompasses a total storage solution.
In addition to strong technical resources, Versitec offers call management and maintenance renewal management including contract co-termination for all the products comprising your IT storage infrastructure. For more information on Versitec, please visit http://www.versitec.com/.
About Cranel Inc.
Founded in 1985, Cranel, Inc. and its three business units, Adexis, Cranel Imaging and Versitec specialize in IT solutions and services in the areas of high-end computer storage systems, digital document imaging equipment and software, change isolation systems, and the maintenance of computer and imaging equipment. At Cranel, our goal is to empower our business partners with IT solutions and services that that align their IT investments with their business goals. For more information on Cranel Inc., please visit http://www.cranel.com/ or call 800.288.3475. |