ADVANCED LEVEL OF SUPPORT COMES TO NETBACKUP USERS

New Solution Reduces Problem Resolution Time by up to 75 Percent

COLUMBUS, OHIO (June 29, 2007) Versitec, a division of Cranel, Inc., announces a revolutionary industry-first solution that will provide SymantecTM NetBackup users with an unprecedented level of support. Versitec Enhanced NetBackup Support (VENS) is proven technology that can reduce time to problem resolution for NetBackup users by up to 75 percent.

"The VENS solution will make an amazing difference to the vast community of NetBackup users," said Versitec Founder Craig Wallace. "In addition to the assurance of rapid diagnosis and correction of NetBackup problems, the NBU users will be able to leverage a history of system changes to work smarter, faster and more strategically. Its exciting for Versitec to be able to bring something to market that has an ability to make such an impact."

"VENS saves me a lot of time. A couple of months ago, we had a problem receiving our vault emails. Versitec was able to solve our problem quickly because they had all of the log information they needed right there to identify and then resolve it," said Eric Midkiff, Network Administrator, Thomas Memorial Hospital.

"Incorporating ISOdx, the Cranel software division's flagship product and namesake, into VENS is what brought the solution to its level of distinction," Wallace stated. With ISOdx, changes in the NetBackup environment can be rapidly detected down to the character level across hundreds of thousands of aspects and numerous devices in a matter of seconds.

ISOdx collects and retains snapshots of a system's most critical configurations and log files, creating a living record of the IT infrastructure. This living record that serves as a comparative base for isolating change also provides a reliable, consistent and accurate reference source for problem resolution, documentation, audits, staff training and more. With this documented history, companies that use NetBackup are protected from potential loss of knowledge that can result from operational errors, system failures or changes in personnel.

Wallace noted that the days of waiting hours, days or weeks to gain access to key log files are a thing of the past. "With VENS, mismatched log files are no longer an issue. Client files are obtainable with a single command, and data documentation provides disaster recovery insurance."

The Cranel family of companies worked together to bring this unique offering to NetBackup users. Versitec is a leader in support and service management for the data storage and image solutions industries. Adexis aligns computing and storage infrastructure to support the needs of businesses nationwide, and ISOdx is a ground-breaking change diagnostic and reporting solution that brings instant success in managing IT knowledge, change and risk around the clock.

About Versitec
Versitec supports over 9,000 maintenance contracts yearly and offers 24x7 support to mission critical datacenter environments. Versitec thoroughly understand the interdependencies of the hardware and software that encompasses a total storage solution. In addition to strong technical resources, Versitec offers call management and maintenance renewal management including contract co-termination for all the products comprising IT storage infrastructures. For more information on Versitec, please visit versitec.com.

About ISOdx
Developed specifically for technical service and support organizations, ISOdx provides revolutionary business solutions that equip companies to achieve continued growth and innovative industry leadership. With ISOdx, changes in the IT environment can be rapidly detected in an unprecedented manner in a matter of seconds. Cranel, which focuses on empowering businesses via innovative and comprehensive solutions to align IT investments with business goals, is the parent company of ISOdx.