Managing services for ECM solutions is a complex and time-consuming task for your customers. Throughout service lifecycles—from product registration to maintenance contract management—VAR clients struggle to stay current and operational and avoid costly downtime.
By partnering with Versitec, you can help your clients save time and money on resources employed to manage equipment and contract maintenance. From a single source they can achieve an easy-to-manage fixed budget and improve productivity with better equipment performance. Other benefits include:
- Extending the lifecycle of assets
- 24 x 7 x 365 on-site support
- Training and installation services
- Quality problem fixes, service dispatch and call escalation management
- Customizable service programs
- Purchase online and take advantage of promotions at our VAR Store
Our sister division, Cranel Imaging, is the nation's leading value-added distributor of enterprise content management (ECM) products including document imaging, storage and duplication solutions. In teaming with Cranel Imaging, Versitec's VAR partners are eligible to receive sales leads for imaging and storage hardware business, as they become available.
As a Versitec VAR, you have access to the Service Management Portal
that allows you to proactively manage your customers' service. You can track customer renewal schedules right online and access complete service and product history.
With the Service Management Portal you can:
- Easily find new equipment sales opportunities – by identifying older technology that needs to be replaced
- Search service records for troublesome equipment – locating ideal candidates for replacement sales
- Alert yourself of expiring contracts to ensure timely renewals
Check out Versitec’s manufacturing partners