On-Site Support
Versitec makes scanner support and maintenance for document imaging and storage equipment easy. With a preventive maintenance plan in place for your scanners, you'll extend the life cycle of your equipment, reduce downtime and repair costs by eliminating problems before they occur. When you need to repair your equipment, it can be handled quickly with either our on-site repair service through our Customer Support Center or our next-day replacement plan.
Return-to-Depot Repairs
You have just one phone number to call for all of your needs. We'll repair and return your equipment to you in like-new condition. Our repair facility features the latest in diagnostic tools and has an endless inventory of spare parts, which enables our technicians to quickly repair your scanner. We also have consumable kits, refurbished units and a rental program to serve you.
Next-Day Replacement Plan
With our Advance Exchange program, you place one call to our team of experts. They will ship you the same document imaging equipment for next-day delivery.
Customized Maintenance and Support Plans to Meet Your Needs Including:
- On-site support - 24 x 7 x 365
- Next-day replacement plans
- Scanner repairs
- Repair credit program for organizations with multiple geographic locations
- Post-warranty plans
- Consumable and cleaning kits
- Spare parts
- Preventive maintenance visits
- Installation and training for large equipment
Additional services offered by Versitec:
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