Experience Versitec’s Award-Winning Support Center

When you call Versitec’s Customer Support Center (CSC), you connect with a skilled team of manufacturer-trained technicians dedicated to solving your problems quickly and efficiently. There’s a single number to call to connect with an expert that is knowledgeable in your industry, call 800.224.3475 for immediate assistance.

How it Works:

For clients with a 24 x 7 contract or V-CARE customers, diagnosis and troubleshooting begins as soon as the call is received. Clients with Advance Exchange, Same Day or Next Day coverage will be greeted with an immediate response during normal business hours.

If your issue can’t be resolved during your call with our support team, the call will be appropriately escalated and our on-site service team is contacted and dispatched to your location to provide local assistance. Most hardware components covered under the maintenance agreement include this provision.

A technician specializing in resolving issues specific to your environment will manage your call. While all our technicians are cross-trained, their individual credentials match those experts employed by the equipment manufacturers and software vendors. Cross training empowers each of our technicians with a special talent for managing issues arising from multi-vendor environments.

Everyone using Versitec support also has access to the Service Management Portal for visibility and convenience.

Versitec's Magical Words:

"When we call, you answer, and say the magical words, "We will get a tech out there right away" and you know what...you do exactly that"
- June 2009

Quality Support:

"Versitec's service has been unequaled by any other support firms that I've worked with in the past 11 years."
- CSC Survey
Response, 2009